Support & Feedback

Known Issues (as of 2008/05/11)

• Not working on Safari 3.1 (Mac)

  PicLens currently works on Safari 2.0 - 3.0.4 only, and does not yet support version 3.1. We are working on a significant update that will add many new features, including the highly lauded "3D Wall" enjoyed on our current Firefox version. Thank you for your support and patience!

• Issues on Flickr affecting PicLens for Safari 1.5 (Mac)

  Some users from non-US locations report that they consistently see a prolonged spinning icon when using PicLens on Flickr. Our team is working hard to fix this in our upcoming release of version 1.6 for Safari (Mac).
• Incompatability Safari 3.0 on Mac OSX 10.4.11 Upgrade
• Problem Reported: Either Safari 3.0 stopped working or PicLens stopped working altogether if PicLens 1.5.14 or earlier version was previously installed.
• Solution: Goto View > Remove PicLens > restart Safari, and then reinstall PicLens from our website

Welcome any and all feedback.

We thank you for using PicLens, and are committed to responding to inquiries in a timely fashion (typically, 1-3 days or faster). Please kindly submit inquiries to feedback@piclens.com, and make sure to let us know

• Your operating system and version, e.g. MAC OSX 10.4, Windows XP, Vista, etc.
• Browser version, e.g. Safari 2.0, Firefox 2.0.0.7, etc.
• Version of PicLens installed, e.g. 1.5.10 (or approximate date)
• And, of course, your comment/inquiry

Interested in trying new products?

We're also looking for users interested in being "alpha/beta" testers for new products from the developers of PicLens. If you're interested, please let us know in your email to us. We will send out emails periodically, when an alpha/beta version is available for testing.