Support & Feedback

Known Issues (as of 2008/05/11)

• Appears that PicLens does not work after installation. After installation, you must close and reopen Internet Explorer in order to activate PicLens. Thereafter, PicLens will work on enabled sites such as Google Images, Yahoo Images, Flickr, Facebook, Picasa Web Albums, Friendster, and more.
• PicLens shows spinning icon or does not work on Flickr.
  We've found that in some countries or languages, Flickr may not be working properly. Our team is working hard to resolve this issue and are determining a list of countries and languages where this issue occurs. You can help us squash this bug. If you have trouble using PicLens on Flickr, please email us and let us know (1) the country you in which you reside, (2) the URL you use to log into Flickr, and (2) the language used in Flickr when you login.

Welcome any and all feedback.

We thank you for using PicLens, and are committed to responding to inquiries in a timely fashion (typically, 1-3 days or faster). Please kindly submit inquiries to feedback@piclens.com, and make sure to let us know

• Your operating system and version, e.g. MAC OSX 10.4, Windows XP, Vista, etc.
• Browser version, e.g. Safari 2.0, Firefox 2.0.0.7, Internet Explorer 6.0, etc.
• Version of PicLens installed, e.g. 1.5.16 (or approximate date)
• And, of course, your comment/inquiry

Interested in trying new products?

We're also looking for users interested in being "alpha/beta" testers for new products from the developers of PicLens. If you're interested, please let us know in your email to us. We will send out emails periodically, when an alpha/beta version is available for testing.